1. Customer Order Cancellations

✅ Orders Eligible for Cancellation

You may cancel an order if:

• The vendor has not yet confirmed or started preparing the order.

• The order has not yet been dispatched or picked up for delivery.

❌ Orders Not Eligible for Cancellation

Cancellations may be denied if:

• The order has already been processed, dispatched, or is en route.

• The item is custom-made, prepared on demand, or non-refundable (e.g., perishable goods, digital services).

📲 How to Cancel

• Open the KabaKaba App.

• Go to Orders > Select your order > Tap "Cancel Order".

• If eligible, your cancellation will be processed immediately.

• If not, you may contact Customer Support to request manual review.

2. Refunds for Cancelled Orders

• If your cancellation is approved, a full or partial refund (excluding delivery charges) will be issued to your original payment method or KabaKaba Wallet.

• Refunds are processed within 3–7 business days.