KabaKaba Shipping & Delivery Policy

Effective Date: 16th June, 2025

At KabaKaba, we are committed to delivering your orders quickly, safely, and reliably. This Shipping & Delivery Policy explains how and when your items will be delivered, the types of delivery available, and what you can expect from our logistics partners.

1. Shipping Coverage

KabaKaba currently offers delivery services across major cities and regions in Ghana, with plans to expand nationwide and beyond.

We deliver:

• Food & groceries

• Fashion & accessories

• Electronics & household goods

• Pharmacy & personal care items

• Large and bulky items via vans and pickup trucks

2. Delivery Methods

We provide different delivery options based on your order type and location:

• 🚴‍♂️ Standard Delivery (Motorbike): For small items and food — typically 30 mins to 2 hours

• 🚐 Large-Item Delivery (Van/Truck): For furniture, appliances, bulk goods — within 24 to 48 hours

• 📦 Scheduled Delivery: Choose a convenient time slot (available for select vendors)

3. Delivery Times

• Same-day delivery: Available for food, groceries, and select local items (if ordered before the cut-off time)

• Next-day delivery: For non-perishable goods and vendor-shipped items

• Custom delivery times: For bulky or scheduled shipments

📌 Delivery timeframes may vary based on traffic, weather, vendor processing time, or customer location.

4. Shipping Fees

Shipping fees depend on:

• Distance between vendor and customer

• Item size and weight

• Delivery urgency (e.g., express vs standard)

Estimated Fee Range:

• Small items: GH₵5 – GH₵20

• Large or bulk items: GH₵30 – GH₵100+

Fees will be calculated and shown at checkout before payment.

5. Order Tracking

You can track your order in real-time directly from the KabaKaba app. Get updates on:

• Order accepted by vendor

• Dispatch confirmation

• Driver en route

• Delivered

6. Missed or Failed Deliveries

If you are unavailable during delivery:

• Our driver will attempt to contact you via phone or in-app chat.

• After 2 failed attempts, the order will be returned to the vendor and may be non-refundable, especially for perishable goods.

• A re-delivery fee may apply.

7. Vendor-Specific Shipping

Some vendors may handle their own delivery. In such cases:

• Delivery time and fees may vary

• Vendor policies will be clearly stated on the product page

8. Delivery Support

If you experience issues with your delivery:

📧 Email: [email protected]
📞 Call: +233 242 630 886
📲 Or use the Help section in the KabaKaba app